Auckland based, this is an opportunity to be leading and motivating a winning team with the support of a proactive and passionate group of like-minded people.
This is a role for a professional with excellent people management skills; a person who thrives on the challenge of providing customer support and to whom excellence of service is paramount. This is a position of definite responsibility where passion and enthusiasm meet recognition and reward for contribution. This role is pivotal in developing brilliant performance and delivery.
Key pre-requisites for success will be:
Superb leadership skills with experience in leading and developing teams of at least five people in a call centre / help desk arena.
A strong process orientation with the ability to schedule resource and manage SLAs and KPIs.
A passion for customer service and a very sound hands on approach to supporting an interactive environment.
Our ideal candidate will have a track record reflecting at least three years’ of team leadership within the technology sector, scheduling, co-ordinating and facilitating all aspects of a Call Centre function.
You will be joining an organisation where investment in people is number one. Excellent career development and an attractive salary are offered.
Read like your next step?
Contact Sally Breed on 09 360 6151 or email Sally@itwork.co.nz
